Description
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.225, the administrative tools.php maintenance endpoint is reachable without an appropriate authentication or access-control boundary. Response differences for attacker-controlled path values disclose whether arbitrary directories and files exist on the server. The same endpoint validates application-key and database-password candidates without rate limiting, per-session throttling, or a CAPTCHA, allowing unrestricted guessing attempts against application secrets. This issue is fixed in version 1.8.225.
Published: 2026-11-06
Score: 5.3 Medium
EPSS: < 1% Very Low
KEV: No
Impact: n/a
Action: n/a
AI Analysis

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Remediation

No vendor fix or workaround currently provided.

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Tracking

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History

Thu, 12 Nov 2026 21:30:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'poc', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Fri, 06 Nov 2026 19:30:00 +0000

Type Values Removed Values Added
First Time appeared Freescout Helpdesk
Freescout Helpdesk freescout
Vendors & Products Freescout Helpdesk
Freescout Helpdesk freescout

Fri, 06 Nov 2026 17:15:00 +0000

Type Values Removed Values Added
Description FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.225, the administrative tools.php maintenance endpoint is reachable without an appropriate authentication or access-control boundary. Response differences for attacker-controlled path values disclose whether arbitrary directories and files exist on the server. The same endpoint validates application-key and database-password candidates without rate limiting, per-session throttling, or a CAPTCHA, allowing unrestricted guessing attempts against application secrets. This issue is fixed in version 1.8.225.
Title FreeScout: Administrative tools.php endpoint is accessible to low-privileged users, enabling filesystem enumeration and unthrottled brute-force of application secrets
Weaknesses CWE-287
CWE-307
CWE-538
References
Metrics cvssV3_1

{'score': 5.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N'}


Subscriptions

Freescout Helpdesk Freescout
cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-11-11T03:12:03.535Z

Reserved: 2026-07-14T21:10:50.031Z

Link: CVE-2026-62850

cve-icon Vulnrichment

Updated: 2026-11-11T03:11:58.325Z

cve-icon NVD

Status : Deferred

Published: 2026-11-06T17:18:33.157

Modified: 2026-11-12T22:11:01.153

Link: CVE-2026-62850

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-11-06T19:15:08Z

Weaknesses